1. Order Processing Time:
All orders are processed within 7-10 business days (excluding weekends and holidays) after receiving full payment. You will receive a confirmation email once your order has been processed and is ready for shipment.
2. Shipping Methods:
We offer standard and expedited shipping options for domestic and international orders. Shipping costs and estimated delivery times will be calculated at checkout based on your location and the shipping method selected.
3. Domestic Shipping:
For domestic orders, we primarily use local shipping vendors for standard shipping. Expedited shipping options are also available. Delivery times may vary based on your location.
4. International Shipping:
We ship to international destinations using DHL. Please note that customs duties, taxes, and fees may apply to international orders. These charges are the responsibility of the customer.
5. Shipping Confirmation:
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. The tracking information will be active within 24 hours.
6. Undeliverable Packages:
In the case that a package is undeliverable due to an incorrect address provided by the customer, refusal of the package, or failure to pick up the package from a carrier location, the customer will be responsible for any return shipping costs and may incur a restocking fee.
7. Address Changes:
Customers are responsible for ensuring that the shipping address provided is accurate. If an address needs to be changed after the order has been placed, please contact us as soon as possible. We will do our best to accommodate address changes, but we cannot guarantee it if the order has already been processed.
8. Holidays:
During peak seasons and holidays, order processing and shipping times may be extended. We appreciate your patience during these times.
9. Contact Information:
If you have any questions about our shipping policy, please contact us at design.lightfoot@gmail.com.
Note: This shipping policy is subject to change without notice. Please review this policy regularly for any updates.